Refund Policy

When Solo or Studio subscriptions are purchased through checkout, charges are processed by Lemon Squeezy. Lemon Squeezy (or the merchant named on your invoice) acts as the merchant of record for those payments, including applicable taxes and invoices. ScopePaid does not process your clients’ project payments.

Solo ($19/month) and Studio ($49/month) are recurring monthly subscriptions when checkout is active. Prices are monthly; taxes may be calculated at checkout. Plan limits apply per the usage rules described in the Terms and on Pricing.

• Duplicate charges for the same subscription period
• Technical non-delivery of the paid ScopePaid service you purchased
• Service access failure attributable to ScopePaid after a verified paid charge
• Refunds required by applicable consumer law that cannot be waived

Dissatisfaction with optional AI-assisted guidance, editable suggestions, or commercial outcomes with your clients is not by itself a service failure. ScopePaid records project decisions; it does not guarantee client payment or legal enforceability.

Usage meters (client change requests, approval publications and AI-assisted reviews) record completed consumption. A refund request does not automatically restore consumed usage allowances. Cancellation, where available, is separate from a refund.

Cancelling a subscription (when self-serve or support-assisted cancellation is available) stops future renewals according to the merchant’s billing rules. Access through the end of a paid period applies only where that behaviour is implemented and stated at cancellation time. Cancellation does not by itself create a refund entitlement for the current period.

The merchant of record retains final authority over payment and refund decisions under its policies and applicable law. Filing a chargeback without first contacting support may delay resolution. Provide your workspace details, invoice or order reference, and a clear description of the issue.

Nothing in this policy limits rights that cannot be excluded under applicable consumer protection law.

Refund questions: support@scopepaid.com. Include evidence of the charge and the problem experienced.